Delivery & Collection

You can specify a preferred delivery date in the checkout screen under 'Any comments' with your order. We will try to take this into account as much as possible, but we cannot guarantee this due to the delivery routes. You will receive an email or call from us at least one day before delivery with the planned delivery day and time indication of delivery.

The delivery time depends on the products you order and your delivery address. The estimated delivery time is indicated per product. If you order multiple products with different delivery time indications, then assume the longest delivery time indicated. Almost all orders are delivered within 3 working days at the latest. If a product from your order is not in stock, your order will not be shipped until it is completely complete.

Depending on which transport company is delivering, it may be possible to have your order delivered in the evening or on Saturday. No deliveries are made on Sundays.

Because the dimensions of our products usually deviate greatly from a standard postal package and because we always use fixed low prices, it is not feasible for us to offer free delivery. However, we do have fixed shipping costs per product group. You pay the same shipping costs for an order of 1 garden screen or 10 garden screens. This means that you automatically enjoy an extra volume discount .
We strive for competitive and transparent prices. That is why we do not offer free delivery. Free delivery does not exist.
If something is delivered “free”, the shipping costs are included in the item price. With “free” delivery, you have paid too much for the product.
It is possible to collect your order from us for FREE. However, there is a maximum to the delivery costs that we charge our customers, while in reality this does not work like this.
The maximum depends on the composition of your shopping cart and the delivery address.

More information about our shipping rates can be found here .
If you order multiple products, you can see the total shipping costs after you have placed the products in your shopping cart. At the bottom you will find a link with the text "view shipping costs". Enter your country and zip code here to see the shipping costs.

We strive to charge the lowest possible shipping costs

It is not possible to place an order outside the Netherlands and Belgium via our webshop. Because the dimensions of our products usually differ greatly from a standard postal package, the delivery costs are many times higher than the value of the desired product itself.

For private or business orders worldwide, you can request a no-obligation quote by contacting our sales department.
We can supply bamboo all over the world.

You can order and pay for products in the webshop and choose 'Pick up in store' as the shipping method. You will then receive an email when the order can be picked up in our store in Beverwijk.
You can also choose to come by (without an appointment) and pay by pin or cash. We have a very large stock of over 3000 m² where you can come and view and select the products yourself.

Please note! If sawing or other work is required, the product must be ordered in advance.

Keep an eye on your track & trace for the most up-to-date information about your delivery. Fortunately, it rarely happens, but unfortunately an order is sometimes delivered later than planned due to unforeseen circumstances. In the exceptional case that this happens, we will do everything we can to get your order to you as soon as possible.

Are you not at home? Then the package will be delivered (if possible) in the (front) garden or to your neighbors. You will then receive an email or note in your mailbox with more information about where the order has been delivered.

We pack our products as well as possible, but damage to your product can unfortunately occur during transport. We are happy to solve this for you! Fill in the return form within 14 days and clearly describe what the damage is and what you want as a solution. This way we can help you as best as possible.
It is also possible to return products in our store in Beverwijk.

You are expecting an order, but it has not been delivered or has only been partially delivered? That is annoying. In this case, please check the following points first.

The track & trace code: Check the status of your order via the track & trace page. It is possible that your order has been lost during transport, is damaged or delayed for some other reason. It is also possible that one order is delivered in multiple partial deliveries.
The delivery address: Is the delivery address you entered correct?
The (digital) mailbox: Have you received a not-at-home message in your (digital) mailbox? Your package may have been delivered to your neighbors, dropped off at a pick-up point nearby, or the delivery person may have scheduled a new delivery time.
The package itself: We usually send two or sometimes three products as one bundle/package. We seal these products tightly together. Although it may seem like you only received one reed mat or split bamboo mat, it is often two or more products. This also applies to smaller parts such as binding wires, screws, bolts, drill bits, binding rope, etc. We seal these products tightly around the larger products. So first remove all plastic seals from your order to check whether all products are present.

Have you checked all of the above points, but still not received your order or only partially? Please contact our customer service.

First of all, our apologies, we are sorry that you are not satisfied with the delivery. You can file a complaint via our customer service so that we can investigate why it went wrong and how we can prevent this in the future. Of course, we will also try to find a suitable solution for you as soon as possible.