Privacy policy

 

At Masters of Bamboo bv, we take your privacy seriously. Your personal data is handled and secured with the utmost care. This privacy policy explains how we collect, use and protect your data in accordance with relevant legislation, including the General Data Protection Regulation (GDPR).

SCOPE OF PRIVACY POLICY

This policy applies to all personal information collected by Masters of Bamboo bv website and during interactions with Masters of Bamboo, such as during purchase processes, customer service conversations and through direct communication.

CHANGES TO THE PRIVACY POLICY

Masters of Bamboo bv is the data controller as defined in the General Data Protection Regulation.

Masters of Bamboo bv reserves the right to change this Privacy Policy and Cookie Notice. We recommend that you visit this page regularly to stay informed of any updates. The latest version is always published on our website.

COLLECTION OF PERSONAL DATA

We collect personal data in the following ways:

• Directly from you: When you register for our services, contact us, or subscribe to our newsletter, photo promotion etc.
  
• Through our website: We collect information through cookies to improve our services and optimize your user experience.
  
• Through third parties: We may engage third-party service providers acting on behalf of Masters of Bamboo bv. This privacy statement also applies to the data collected by these third parties when they act as processors for Masters of Bamboo bv. However, we are not responsible for the data collection that takes place outside of our assignment. We refer to the privacy policies of these third parties for more information on this.
  

TYPES OF PERSONAL DATA COLLECTED

The information we collect may include:

• Contact and account information: such as your name, address, phone number, email address and usernames.
  
• Payment and billing information: for the handling of transactions.
  
• Website usage data: such as IP addresses, cookies, and information about your navigation and use of our website.

PURPOSE OF DATA PROCESSING

Masters of Bamboo bv uses the personal data we collect primarily to perform the agreements we conclude with our customers, including billing and internal administration. Specifically, we ask you to share your personal data with us for the following purposes:

To enter into, maintain and improve the contractual relationship with our (potential) customers, as well as to improve our services and products.

To comply with legal obligations that apply to us.

In addition, Masters of Bamboo bv reserves the right to send newsletters by e-mail. If you no longer wish to receive our newsletter, you can use the unsubscribe link at the bottom of the newsletter.

We do not use personal data for purposes other than what is described above.

SHARING OF PERSONAL DATA

Masters of Bamboo BV attaches great importance to the protection of your personal data. Therefore, we do not share your personal data with third parties ('recipients' according to privacy legislation), unless this is necessary for the correct execution of the purposes described in this Privacy and Cookie Policy, when this is required by law or when you have given permission.

When personal data is provided to third parties, they are obliged to keep your personal data confidential. If these parties are considered 'processors' under privacy legislation, we will ensure that a processor agreement is concluded that meets the requirements of the General Data Protection Regulation (GDPR).

Third parties engaged by us who are independently responsible for processing are themselves responsible for compliance with applicable privacy laws. An example of this is the e-commerce platform of Shopify International Limited ('Shopify') that we use. Shopify processes your personal data for transaction processing for purchases and for fraud prevention, among other things. You can read more about this in Shopify's privacy policy.

We may share your personal data with various parties, including suppliers (e.g. software suppliers, bailiffs, logistics service providers, accountants, etc.), to Masters of Bamboo bv affiliated companies and to legal successors in the event of mergers, acquisitions or bankruptcies. In addition, we may share your personal data with judicial and government agencies, and other parties if required by law or with your consent.

If we transfer personal data to recipients outside the European Economic Area, we will ensure that this is done in accordance with applicable laws and regulations. This can be done, among other things, by concluding model contracts that have been drawn up and approved by the European Commission. Please do not hesitate to contact us if you would like to receive more information about the measures we take to ensure an appropriate level of protection of your personal data when transferred outside the European Economic Area, or if you wish to receive a copy of such measures.

USE OF COOKIES

Our website uses cookies, small information files that are stored on your device and contain technical data. These cookies allow us to track your activities on our website. The information that is collected includes, but is not limited to:

• The IP address of the visitor
  
• The date and time of the visit
  
• The referral URL (the site the visitor came from)
  
• The pages visited on our website
  
• Information about the browser used (type and version, operating system, etc.)
  

We use this technical information and cookies to facilitate your visit to our website and to optimize performance and user experience. Both Masters of Bamboo bv and cooperating parties may place cookies. Below is an overview of the types of cookies placed through our website:

FUNCTIONAL COOKIES

We place cookies that are necessary for the correct functioning of the website and the provision of requested services. These cookies are used to store certain user and preference settings, store login details and improve the user-friendliness of the website.

ANALYTICAL COOKIES

We use analytical cookies, such as those of Google Analytics, to collect information about the use of our website. This allows us to record, among other things, the number of visitors, the pages visited and the duration of their stay. This data is used to improve our services and to tailor the content of the website to the wishes and needs of users. We have entered into a processor agreement with Google for the use of Google Analytics, which makes the cookies set in the most privacy-friendly way. Google does not have permission to use the information obtained through our website for other services.

TRACKING OR ADVERTISING COOKIES

Tracking cookies collect data about the user's internet behavior and are used to optimize the user experience on our website. These cookies record information about the visit so that relevant information can be used on a subsequent visit, such as filling out forms or showing ads that match the user's search profile.

MANAGE COOKIES

Although most browsers accept cookies by default, you can adjust your browser settings to refuse all cookies or receive a notification when a cookie is sent. Please note that some features and services on our and other websites may not work properly if cookies are disabled in your browser.

SOCIAL MEDIA INTEGRATION

On our website you can share information via social media using the social media buttons present. These buttons can place cookies used by the respective social media platforms. We have no control over the use of these cookies by these platforms. They are themselves responsible for the use and provision of data collected in this way. The privacy policies and terms and conditions of the relevant social media platforms apply to this use.

CUSTOMER REVIEWS

After purchasing a product, you may be invited to write a product review. When your product review meets the criteria, it will be posted on the website. Masters of Bamboo bv is required to verify that reviews come from actual buyers or users of the product. The basis for processing your data is the legitimate interest of Masters of Bamboo bv to further optimize its products and services, and to verify that the evaluator is actually a user of the product. Your product review will be retained indefinitely.

The data that Masters of Bamboo bv processes are:

• E-mail address
  
• The product review
  

CAMERAS

Camera surveillance is used in the showroom, warehouse and offices of Masters of Bamboo bv. Masters of Bamboo bv does this to ensure the safety of the shoppers, its employees and the products. The basis for processing personal data is the legitimate interest of Masters of Bamboo bv to secure its Business and to ensure the security of the public in its Business.

WIFI

At Masters of Bamboo bv it is possible to use the Wi-Fi network. When you use our Wi-Fi network, we register the device ID of the device you are using. This so-called MAC address is processed in order to establish a connection to the network. The basis for processing the MAC address is execution of the agreement, namely making the Wi-Fi service available.

RETENTION OF YOUR DATA

Masters of bamboo bv will not retain your data longer than necessary for the performance of contracts and in any case no longer than 2 years after termination of an agreement, unless this is necessary to comply with a legal retention obligation.

YOUR PRIVACY RIGHTS

You have various rights with regard to the processing of your personal data by Masters of bamboo bv:

• Right to information and access to your personal data.
• Right to rectification of incorrect or incomplete data.
• Right to erasure ("Right to be forgotten").
• Right to object to or restrict processing.
• Right to withdraw consent.
• Right to data portability.

Masters of Bamboo bv does not use automated decision-making as referred to in Article 22 of the GDPR.

To ensure that we only provide information to the right person, we may ask for additional information to verify your identity. As a rule, we will inform you within one month of receiving your request whether we can comply with your request. In some cases, such as complex requests, this period may be extended by two months. If we need an extension, we will inform you within one month of receiving your request. Under certain circumstances, we may refuse your request in accordance with privacy law. If this happens, we will explain why this is the case. For more information about your privacy rights, please visit the website of the Dutch Data Protection Authority.

CONTACT AND QUESTIONS

To exercise your privacy rights or for questions about our privacy policy, please contact Masters of Bamboo bv at info@mastersofbamboo.com or via the contact details at the top of this Privacy and Cookie Statement.

SEVERING YOUR PERSONAL DATA

We at Masters of Bamboo bv take the protection of your personal data very seriously and take appropriate measures in the field of physical, administrative, organizational and technical security to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

If you have any concerns about the security of your data or notice indications of misuse, or if you would like more information about how we secure your personal data, please do not hesitate to contact Masters or Bamboo bv at info@mastersofbamboo.com. We are ready to answer your questions and take away any concerns.

CHANGES AND COMPLAINTS

We reserve the right to change this Privacy and Cookie Statement. The most recent version will always be available on our website.

If you have any questions, comments or complaints about the processing of your personal data by Masters of Bamboo bv, please feel free to contact us at info@mastersofbamboo.com. If you have a complaint, Masters of Bamboo bv will try to figure this out with you. If this does not lead to the desired result, then you have the right to lodge a complaint with the competent supervisor. In the Netherlands, this is the Dutch Data Protection Authority. If you live or work in another European Union country, you can file a complaint with the regulator in that country.