Pay

Yes, the Masters of Bamboo website is powered by Shopify and uses the secure Shopify Checkout.

You can pay in our webshop with:

• iDeal: Secure payment with internet banking via your own Dutch bank.
• BanContact: Pay securely with internet banking via your own Belgian bank.
• Credit card: Pay securely with your Mastercard, Visa, American Express, Maestro or UnionPay credit card.
• Shop Pay: An accelerated checkout where customers store their email address, credit card, and shipping and billing information, making the checkout process faster and easier. 
• Apple Pay: Pay quickly, easily and securely with your iPhone or iPad. Confirm the payment with Face ID or Touch ID.
• Google Pay: Pay quickly, easily and securely with your iOS and Android devices. Select the desired credit or debit card and confirm the payment with Face ID or Touch ID.

…and always happens safely & quickly through our secure Shopify Checkout.!

Would you rather pay by bank transfer? Please contact us. Please note that processing a bank transfer can take a few days and that you will therefore have to wait a little longer for your order.

All payment methods are free, we do not charge any payment fees.

It is only possible to pay cash when you visit our store in Beverwijk. Unfortunately, we do not accept cash payments at the door.

Yes. When you place an order with your Visa or Mastercard, the amount is reserved on your credit card. The actual debit is only made after delivery. You also have the option to pay with Klarna, so you postpone the payment for a while, but you can already enjoy your purchase. In this way, you pay afterwards.

No, unfortunately it is not possible to exchange a VVV voucher with us.

Our account details are as follows:

• IBAN number: NL67ABNA0133023990

• SWIFT code: ABNANL2A

When paying, always include the order number and invoice number in the description.

Yes, of course! You can surprise someone or make them happy with a Masters of Bamboo gift card! You can choose the amount on the card yourself. Order the gift card by sending an email to customer service.

You can win Masters of Bamboo discount codes by participating in our photo contest.

Enter your gift card or discount code at the checkout screen. The voucher amount will be visible as a total discount during the checkout process. If your order total is higher than the value of the voucher, you can pay the remaining balance using another payment method. If you do not use the full balance of the voucher, the remaining amount will stay on your card for future use.

Once your order is complete, you will receive an order confirmation at the email address provided. This will show the net price per item, including the discount applied from redeeming your code.

You can also use your gift card or discount code in our physical store. Please note that gift cards cannot be exchanged for cash or credited back to your bank account.

Our gift cards and discount codes have an expiration date. You can no longer use gift cards and discount codes after the expiration date. You can find the expiration date on your gift card or in the email with your discount code. Should your gift card or discount code work but you still get an error message? Please contact us.

By default, a gift card is valid for 2 years. You cannot extend it.
The validity of discount codes varies and depends on the promotion.

Have you forgotten how much money is left on your gift card or discount code? No problem. Place any product in your shopping cart and view your 'order'. Enter the code from your voucher, and the credit will automatically appear in the calculation of the total. If this does not work, please contact us. With the code on your gift card or discount code, we can look up how much money is left on it.

Unfortunately, it is not possible to offset a discount code or gift card after placing an order. If the order has not yet left our warehouse, you can cancel the order in 'my orders' in your Masters of Bamboo account and place it again with the discount code. You can of course also use the discount code or gift card with your next order.

It's a shame that you've lost your gift card or discount code. We can't promise anything, but there may still be something in our administration. Please contact our customer service for this.

If you return an item or cancel an order paid for with a gift card, you will receive the refund in the form of store credit rather than a balance on the original card. Please note that store credit must be applied by our customer service team. Contact us when you wish to use your credit for a future order.

You will receive the invoice for your order by email as soon as we have received your payment.
Can't find your invoice? Send an email to our customer service and include the order number. We will then send you the correct invoice.

Do you have any questions about your business invoice? Please contact us.

Is there something incorrect on your invoice? We can check if it is still possible to adjust it for you. Please let us know as soon as possible what is incorrect. Invoices may be modified within 30 days of the date of issue. You will receive a credit note from us, which voids your current invoice. Within 3 business days, you will receive a new, corrected invoice in your inbox. Please contact customer service to arrange this.

Do you want to add a reference to your invoice? Or do you want to change your billing address, for example because you made a typo or live abroad? Then contact our customer service. Your invoice may be adjusted within 30 days after it was created. You will receive a credit note from us, which will cancel your current invoice. You will receive a new adjusted invoice in your mailbox within 3 working days.

As soon as we have received and processed your return, we will refund you. How quickly this will be reflected in your bank account depends on your payment method. We process refunds within 5 working days after processing the return. Is the amount still not in your account after 10 working days? Then contact our customer service

As soon as we have processed the cancellation, we will refund you. How quickly this reflects in your bank account depends on your payment method. We always pay within 5 working days after processing the return shipment. Is the amount still not in your account after 10 working days? Then contact our customer service.

Unfortunately, you cannot check the status of your refund, but we assure you that the refund will be made within 5 working days after canceling your order or within 5 working days after processing the return shipment. If the amount has not been credited to your account after 10 working days, please contact our customer service.

The time it takes for the refund to appear in your account varies per bank. Did you return your order? We process refunds within 5 working days after processing the return shipment. Did you cancel your order? As soon as we have processed the cancellation, we will refund you. You will then have your money back in your account within 5 working days. Is the amount still not in your account after 10 working days? Then contact our customer service.

We will refund you using the payment method you used to pay. For example, if you paid with iDEAL, you will receive the amount back via the same payment method. Did you pay with a gift or discount voucher? Then you will receive the money back in the form of a store credit. You will receive a confirmation email when the money has been refunded and/or you will receive a store credit. Only our customer service can create a store credit for you. Contact us to settle the credit when you want to order something.